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Aston2 crashes

 
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Sammo



Joined: 27 May 2010
Posts: 6

PostPosted: Fri May 28, 2010 11:35 pm    Post subject: Aston2 crashes Reply with quote

Every time I try to open a program folder on the start menu with the middle click Aston will crash. I attached a file with the error report.
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Helenistic



Joined: 06 Apr 2009
Posts: 299

PostPosted: Tue Jun 01, 2010 1:16 pm    Post subject: Reply with quote

You are probably using some shell extension interferring with Aston shell.
Please send us bug report you seen when Aston crashes, a screenshot.


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Tech support - service advicing people about what they should do after they caused a backflash. Its common first advice is to cause another backflash and compare sensations.
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Sammo



Joined: 27 May 2010
Posts: 6

PostPosted: Thu Jun 03, 2010 3:58 am    Post subject: Reply with quote

Aston crashes every time I click the recycle bin on my desktop. I could not get a screen shot because I had to reboot my system.
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Helenistic



Joined: 06 Apr 2009
Posts: 299

PostPosted: Thu Jun 03, 2010 3:14 pm    Post subject: Reply with quote

Thank you for the report. We shall examine the file you sent us.

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Tech support - service advicing people about what they should do after they caused a backflash. Its common first advice is to cause another backflash and compare sensations.
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Drawde5



Joined: 14 Jul 2010
Posts: 1

PostPosted: Wed Jul 14, 2010 2:27 pm    Post subject: Reply with quote

I'm posting to follow this thread, as I have the same problem with Aston 2 crashing.

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Ed
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Helenistic



Joined: 06 Apr 2009
Posts: 299

PostPosted: Fri Jul 16, 2010 11:32 am    Post subject: Reply with quote

It's definitely some shell extension for Explorer which crashes Aston. We can only advice to find it on your PC and switch it off.

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Tech support - service advicing people about what they should do after they caused a backflash. Its common first advice is to cause another backflash and compare sensations.
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Sammo



Joined: 27 May 2010
Posts: 6

PostPosted: Sat Jul 17, 2010 11:36 pm    Post subject: Reply with quote

I found that if I disable FileMenu Tools I don't get the crash. Very Happy
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Helenistic



Joined: 06 Apr 2009
Posts: 299

PostPosted: Mon Jul 19, 2010 12:30 pm    Post subject: Reply with quote

We are glad you ruled this out Smile

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Tech support - service advicing people about what they should do after they caused a backflash. Its common first advice is to cause another backflash and compare sensations.
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