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    Ordering Frequently Asked Questions

     
     

     General questions

  • I'd like to purchase your product(s). What are the possible payment methods?
  • What is Regsoft company?
  • Is your online order form secure?
  • I've placed the order. What's next?
  • 24 hours have passed, but I haven't received anything. What's the problem?
  • What is your refund policy?
  • How can I download the full version of the product?
  • If I buy a CD with programs, would I get a license key with it?



  •  General questions


     Q: I'd like to purchase your product(s). What are the possible payment methods?


    A: You can pay by major credit card (Online, by Phone, or by Fax), Switch/Solo, Check, Wire transfer. We recommend paying by credit card, as this is the fastest, most convenient and secure payment method.




     Q: What is Regsoft company?


    A: Regsoft is an industry leader in providing E-Commerce payment processing Services for publishers and authors of PC and Macintosh software, shareware, electronic art, information and data. Go to http://www.regsoft.com/ for details.




     Q: Is your online order form secure?


    A: Yes, it is 100% secure




     Q: I've placed the order. What's next?


    A: If you paid by credit card or placed a PO, your order will be processed by one of our partners. We outsource credit card and PO processing. RegSoft or Element5, the largest software order processing companies in US and the Europe respectively, process such orders. If your order is successful, you will receive an electronic receipt within a few minutes. Within several minutes, you will receive a registration message from us.




     Q: 24 hours have passed, but I haven't received anything. What's the problem?


    A: Let's try to find out:
    Was your online order completed successfully? If it was, you should have seen the "Order completed" confirmation page when you placed your order online. If that's the case and you haven't received the electronic receipt by e-mail, then most likely there is a problem with your e-mail box. Use the contact form to report this problem to us. Be sure to mention the order reference number (it was shown on the confirmation page). Give us an alternate e-mail address. If you didn't see the "Order completed" confirmation page when you placed the order online, your order didn't go through successfully and the failure reason should have been shown to you. Typically, this happens when you enter the wrong credit card number or billing address.




     Q: What is your refund policy?


    A: We want you to be happy with your purchase. That is why we encourage you to try out our products and technical support free of charge for 30 days before you make a decision regarding the purchase. By making the most of these free evaluations, you can fully test the software and make sure that it does everything you need. If you have questions while you evaluate the software, please don't hesitate to contact our support staff. Because of this free evaluation practice, we do not refund or exchange software purchases. Once we have created a key file for you and emailed it to the address specified during your order, the software is considered delivered and opened, therefore making it non-returnable. If you have any questions prior to your purchase, please contact us.




     Q: How can I download the full version of the product?


    A: There are no separate files for the evaluation and full versions. The evaluation version becomes the full version if you have the registration key. The registration message that you have received from us provides detailed instructions on using the registration key. That said, our software is always available for downloading in the Download Area.




     Q: If I buy a CD with programs, would I get a license key with it?


    A: No. The CD contains only 30-days trial version. To continue using our programs you'll need to order a license and register it.




     
         
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