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    Technical Support


    Welcome to our support center! We hope we can solve any problems that might occur with our products.

    Before contacting us, please read the help file that comes with the product and the FAQs below. Your question(s) may have already been answered:

  • Registration and payment FAQ
  • If you didn't find the answer to your question in the FAQ then try searching our forums:

  • Forum
  • If you did not find the answer on our site, feel free to send us your question:

    To contact please use the following information:

    You can submit your support request either by using one of the Web-based forms listed above, or by e-mail. We strongly recommend using the web-based forms because they will lead you through the most important questions we have to ask in order to provide quality support. If you submit your request by e-mail, you might forget to tell us some important facts, e.g. the program version and OS type, and we'll end up exchanging many unnecessary e-mails before actually answering your question.

    We kindly request you not send duplicate e-mails to different company addresses accompanied by multiple contact form submissions. One message is enough: we value every customer and reply to every query. Thank you!

    If you do not use our Web contact forms and choose to submit your question over e-mail, please avoid using common, non-descriptive words like "Hi," "Hello," "Document," "Request," etc. in the subject line. Make sure to mention the product that your question concerns and if the product name is irrelevant, try to write a summary of your request in the subject line. The increasing amount of Spam coming to our e-mail addresses often makes it hard to distinguish between real and junk mail, and our spam filters mark some "real" messages as junk.

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